Frequently Asked Questions
Everything you need to know about your SIMHUB experience.
What is the standard shipping time for orders?
We typically process orders within 24 hours. Standard shipping takes 3-5 business days, while express options are available at checkout for 1-2 day delivery.
Do you offer a warranty on electronic components?
Yes, all SIMHUB products come with a standard 12-month manufacturer warranty covering defects in materials and workmanship.
What is your return policy for opened items?
We accept returns within 30 days of purchase. Items must be in their original packaging; however, a small restocking fee may apply to electronics that have been opened and used.
Are your products compatible with international voltage standards?
Most of our hardware is dual-voltage (110V-240V). Please check the specific product description for the 'Universal Power' badge to ensure compatibility with your region.
How can I track my shipment?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to our real-time tracking portal.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.